Think Bigger – The 7 Ways to Grow a Business

Too often, a business owner looking to “grow” is simply looking at how to make more sales and we all want that, more income. But, even as we say that, “more income” we can see that there is more than one way to do that. Sales can […]Read the full article...

Micro Management

Everyone says they are not a micro manager. Everyone. Even the most fine detailed microest managers in the world will say that they, of all people, are not micro managing, and those are the worst ones. Definition Here is my definition of a micro manager. A micro manager is […]Read the full article...

Dad’s Day

It’s not the things we gave Nor the wishes we prayed It’s not the chances missed Nor the achievement lists It’s not the lessons learned Nor the trophies earned It’s the time we share The moments we spare We put aside the voice We allow and rejoice […]Read the full article...

Continually

  Floating in space Pillows below me Stars in my face Pennies above me   I feel you, now No distance keeps me I see you now No journey escapes me   When I walk away My heart is empty My sky is open And my mind […]Read the full article...

Women and Girls Are A Man’s Business (Part 1)

So, guys, tell me: When you think of “women’s issues” do you think of gender equality, the balancing of work and motherhood, or pay equity as categories of civil rights? Or perhaps you are even an enlightened transformationalist who cheers “female energy,” “goddess power,” and right brain […]Read the full article...

2 Golden Rules of Customer Service

We used 2 simple rules of customer service that made 1-800 GeeksOnTime a superior service company in an industry not normally known, especially at that time, for service excellence, technology support. In 2005 we won a coveted Best Customer Service Executive award by the American Business Awards (known as the Stevies) beating out  Wyndham […]Read the full article...

How To Double The Value of Groupon Coupon Deals

I’ve worked with a number of restaurant owners and other local merchant businesses who have been very vocal about all the Groupon-style deals flooding the market. On the one hand, they love the exposure and mass influx they bring. Some of them have even complained to me […]Read the full article...

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